Terms of Service


Last Modified: May 1, 2025

The following terms and conditions ("Terms") govern your access to this website (i2-agency.com) ("Website") and the services provided by i2 Agency (also operating as Integrity Insurance, "i2 Agency," "we," "our," "us") in connection with Medicare and insurance products and services. Please read these Terms carefully before you start to use the Website.

By using the Website, you accept and agree to be bound and abide by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you do not want to agree to these Terms or the Privacy Policy, you must not access or use the Website.

This Website is offered and available to users who are 18 years of age or older and reside in the United States. By using this Website, you represent and warrant that you are of legal age to form a binding contract with i2 Agency and meet all of the foregoing eligibility requirements.

(1) Changes to These Terms

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

(2) Privacy

To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide is correct, current, and complete. You agree that all information you provide through the Website is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

(3) Intellectual Property Rights

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by i2 Agency, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Subject to these Terms, i2 Agency grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Website solely for your own personal, noncommercial use. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by i2 Agency. Any use of the Website not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

(4) Prohibited Uses

The rights granted to you in these Terms are subject to the following restrictions:

(5) No Legal or Financial Advice

The information presented on or through the Website is made available solely for general information and educational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

While our licensed agents are trained healthcare advocates, they are not attorneys, financial advisors, or medical professionals. Any guidance we provide regarding insurance options is based on the information you share with us and applicable plan details available at the time of your consultation. Insurance plan details, premiums, benefits, and network coverage can change without notice.

We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by insurance carriers, government websites, or other third parties.

(6) Medicare Disclosure

We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options. i2 Agency is not affiliated with the U.S. government or the federal Medicare program.

(7) Feedback

If you provide i2 Agency with any feedback or suggestions regarding the Website ("Feedback"), you hereby assign to i2 Agency all rights in such Feedback and agree that i2 Agency shall have the right to use and fully exploit such Feedback in any manner it deems appropriate. You agree that you will not submit to i2 Agency any information or ideas that you consider to be confidential or proprietary.

(8) i2 Agency Trademarks

i2 Agency's name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of i2 Agency or its affiliates or licensors. You agree not to use such marks without the prior written permission of i2 Agency. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

(9) Third-Party Links

This Website may contain links to third-party websites and services, including insurance carriers, government resources, and partner organizations (collectively, "Third-Party Links"). Such Third-Party Links are not under the control of i2 Agency, and i2 Agency is not responsible for any Third-Party Links. i2 Agency provides access to these Third-Party Links only as a convenience to you and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links. You use all Third-Party Links at your own risk.

(10) Disclaimer of Warranties

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER I2 AGENCY NOR ANY PERSON ASSOCIATED WITH I2 AGENCY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. TO THE FULLEST EXTENT PROVIDED BY LAW, I2 AGENCY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

(11) Indemnification

You agree to defend, indemnify, and hold harmless i2 Agency, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website.

(12) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL I2 AGENCY (OR OUR AFFILIATES OR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE WEBSITE, EVEN IF I2 AGENCY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF FIFTY DOLLARS ($50). SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

(13) Termination

We may suspend or terminate your rights to use this Website at any time for any reason at our sole discretion, including for any use of the Website in violation of these Terms. Upon termination of your rights under these Terms, your right to access and use the Website will terminate immediately.

(14) Miscellaneous

These Terms and your use of the Website shall be governed by and construed under the laws of the State of Tennessee without reference to conflict of law principles. No waiver of any provision or any breach of these Terms will constitute a waiver of any other provisions or any other or further breach. In the event that any provision of these Terms is determined to be illegal or unenforceable, the balance of these Terms shall continue to be fully valid, binding, and enforceable. These Terms, together with our Privacy Policy, set forth the entire agreement between you and i2 Agency with respect to the Website and supersede any prior agreements between you and i2 Agency relating to such subject matter.

(15) Contact

If you have any questions about these Terms, please contact i2 Agency using the following information:

i2 Agency — Integrity Insurance
381 Riverside Drive, Suite 400
Franklin, TN 37064
(615) 527-8100
info@i2-agency.com

SMS & Text Messaging Compliance

(16) SMS Messaging Program

i2 Agency operates an SMS messaging program to communicate with clients and prospective clients regarding Medicare and health insurance options, appointment scheduling, appointment reminders, follow-up information, and event notifications. SMS messages are sent only to individuals who have provided express written consent. Your SMS opt-in and phone number are never shared with or sold to third parties for marketing purposes.

(17) How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any text message from i2 Agency. After opting out, you will receive one final confirmation message and no further texts will be sent. To re-subscribe, reply START. You may also opt out by contacting us at support@i2-agency.com.

(18) Support & Contact

For questions or support regarding our SMS program, reply HELP to any text message from i2 Agency, or contact us directly at support@i2-agency.com or (615) 527-8100.

(19) Message & Data Rates

Message and data rates may apply to all SMS communications sent to or received from i2 Agency. Message frequency varies based on your interactions with i2 Agency. Contact your wireless carrier for details about applicable rates under your plan.

(20) Carrier Liability

Wireless carriers (including but not limited to AT&T, Verizon, T-Mobile, and others) are not liable for delayed or undelivered messages. i2 Agency is not responsible for delays or failures in SMS delivery caused by carrier networks or conditions outside our control.

(21) Age Restriction for SMS Program

Our SMS messaging program is intended solely for individuals 18 years of age or older. By opting in to receive text messages from i2 Agency, you confirm that you are at least 18 years old.

(22) Privacy Policy

Your participation in our SMS program is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information, including your phone number and SMS opt-in data.